Delete your Nori account
The company you work for created your Nori account. Here you can ask us to delete it along with your personal data, whether you use the app or the web version.
Who can ask
Anyone who has or had a Nori user. We'll ask you to confirm from your account's email address so we know it's you.
If you are an administrator and want to close your whole company, write to hola@nori.software.
What we delete
- Your user: name, email, phone, password and PIN. You will no longer be able to sign in.
- The location history of your route visits: the GPS points of arrival and departure.
- Access from your devices, notification tokens and open sessions.
- Your notifications in Nori and your conversations with the assistant.
What stays and why
Sales, invoices, payments, inventory and other records belong to your company, not to you. Mexican tax law requires keeping them for at least five years, and the SAT (Mexico's tax authority) may ask for them, so we don't delete them.
We do remove you from them. Where your name used to appear, it will say "Deleted user" followed by a number.
The customers and products you entered also belong to the company and are kept.
How long it takes
Within 30 days of confirming your request. We email you when it is done.
How to ask
- From the app: More › Account › Delete my account. You don't need to confirm by email because you're already signed in.
- From this page: fill in the form and open the link we email you.
- By email: write to hola@nori.software from your account's email address and tell us your company name.
If you need it done today
Your company's administrator can deactivate your user in Nori right away, so nobody can sign in with it while we process your request.
Request deletion
We'll send a link to your account's email address. The request counts once you open it.